The Espresso Service Network (ESN) was created from a simple idea, to improve espresso service. If you have been in the business of espresso beverages, for even a short amount of time, you may already know of some changes you would like to see happen. Before I go on any further, I would ask you to pause and celebrate the men and women who make up our espresso service work force. The espresso service technician deserves to be commended for their perseverance and dedication. Sadly, espresso service technicians work in dynamic conditions and in where formal education is limited. Is it surprising that some of the most promising and talented service persons leave the field of espresso service for other industries?
The ESN is the first progressive community of espresso service providers in which service companies, as well as consumers, have a collective voice in how espresso installation, repair, and maintenance services should be executed. The heart of the ESN is the espresso service provider review system. This is the tool I hope you will use to let your espresso service provider know what they are doing right and what areas you would like to see improvement.
Thank you for visiting the Espresso Service Network. Our hope is that the ongoing conversation between all individuals in the world of espresso will help bring improvement and relevancy to the espresso service industry.